Sales Policy for Gemstone Glow Jewel

Effective Date: December 10, 2024

At Gemstone Glow Jewel, we strive to provide a seamless shopping experience with high-quality products and exceptional customer service. Our Sales Policy outlines the terms and conditions that govern your purchase of goods and services on our website. By making a purchase, you agree to the terms set forth in this policy.

1. Product Information

We make every effort to ensure the products listed on our website are accurately described. However, due to the nature of jewelry, some colors, patterns, and sizes may appear slightly different on your screen depending on your device. We do not guarantee that the images will be a perfect match to the actual products.

Product Availability:

All orders are subject to product availability. In the event that an item is unavailable after placing an order, we will notify you and provide an option for a refund or replacement product.

2. Pricing and Payment

Our product prices are listed in U.S. dollars and do not include taxes or shipping charges. The final total at checkout will reflect the applicable taxes and shipping fees based on your shipping address.

We accept payments via major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payments are processed through a third-party payment processor. We do not store your payment details on our servers.

3. Order Confirmation and Cancellation

Once your order is placed, you will receive an email confirmation with the details of your purchase. You can modify or cancel your order within 1 hour of placing it by contacting our customer service team.

Orders that have been processed for shipping cannot be canceled. However, if you need to make changes to the shipping address or other details, please contact us as soon as possible.

4. Shipping and Delivery

We offer shipping within the United States and internationally. Shipping times may vary depending on your location and the availability of the items in your order.

  • Domestic Orders: Standard shipping typically takes 3-7 business days.
  • International Orders: Delivery may take 10-14 business days.

Shipping costs will be calculated at checkout. We are not responsible for delays caused by customs or other external factors.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your item, we offer returns and exchanges within 30 days from the date of delivery.

  • To initiate a return or exchange, please contact us via email at info@gemstoneglowjewel.com.
  • Products must be in original condition, unused, and in the original packaging.
  • Some items may be non-returnable, including custom or personalized jewelry, unless they are defective or damaged.

6. Warranty

Our jewelry comes with a 1-year limited warranty that covers defects in materials and workmanship. The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

7. Taxes and Duties

International customers are responsible for any taxes, customs duties, or fees that may be applied upon delivery. These fees are outside of our control and vary by country.

8. Customer Support

If you have any questions or concerns regarding your purchase, please contact our customer service team: