Refund and Returns Policy for Gemstone Glow Jewel

Effective Date: February 10, 2025

Thank you for shopping with Gemstone Glow Jewel! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a transparent and straightforward return and refund policy.

1. General Terms

We accept returns and offer refunds under the following conditions:

  • The product is unused and in the same condition as when you received it.
  • The product is returned within 30 days of the original purchase date.
  • Proof of purchase (such as a receipt or order confirmation) is required.

We reserve the right to refuse returns or exchanges if the product has been used or damaged, or if it falls outside the return window.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Gift cards
  • Sale or clearance items
  • Custom or personalized jewelry
  • Products that have been used or altered after delivery

3. How to Return Your Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@gemstoneglowjewel.com with your order number and details of the item(s) you wish to return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to send back your item.
  3. Package the Item: Ensure that the item is securely packed in its original packaging to avoid damage during return shipping.
  4. Shipping Costs: You will be responsible for the return shipping costs unless the return is due to a mistake on our part or the item is defective.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund:

  • Refund Method: Refunds will be issued to the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card provider.
  • Partial Refunds: If the item is returned in a condition other than its original state (e.g., damaged, used, or missing parts), we may issue a partial refund.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us directly at info@gemstoneglowjewel.com. Exchanges are subject to the same conditions as returns and will be processed after receiving the returned item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@gemstoneglowjewel.com. We will arrange for a replacement or full refund, including covering the cost of return shipping.

7. Sale and Promotional Items

Items purchased during a sale or using a discount code are eligible for return and refund, as long as they meet the return conditions outlined above.

8. Contact Us for Support

If you have any questions regarding our return or refund policies, or need assistance with a return, please reach out to our customer support team:

Gemstone Glow Jewel
Street: 2060 Corlett Rd, Brighton, Michigan (MI)
Phone number: (555) 902-4671
Email: info@gemstoneglowjewel.com
Website: gemstoneglowjewel.com